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Privacy Policy

At LBC Hosting ("Les Bras Cassés"), we prioritize the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, and protect the information you share with us when using our game server hosting services and related websites, including our main site, subdomains, and platforms.

We are committed to complying with the General Data Protection Regulation (GDPR) and applicable French data protection laws. Our goal is to be transparent about our data processing activities and to empower you to make informed decisions regarding your personal data.

This Privacy Policy applies to all users of our services and visitors to our websites, including:

  • lesbrascasses.net

  • status.lesbrascasses.net

  • panel.lesbrascasses.net

  • store.lesbrascasses.net

  • wiki.lesbrascasses.net

    • By using our services, you agree to the terms of this Privacy Policy. If you have any questions or concerns about your data, please contact us at contact@lesbrascasses.net.

    1. Data Collection

      1. LBC Hosting collects only the data necessary to provide and improve our game server hosting services. This includes account information such as your email address, used for account creation and service-related communication, and your username, which acts as an identifier for your account. Additionally, we collect technical information like your IP address for security purposes and to ensure appropriate service usage, as well as browser and device details to optimize compatibility and troubleshoot technical issues.

      2. We also gather payment-related data, such as transaction details, including amounts, payment methods (e.g., PayPal, Revolut, Stripe), and purchases of virtual currency like Fragments. However, full payment card details are not stored, as payment processing is securely managed by third-party providers like Stripe.

      3. Usage data, such as logs of activity on our platforms, service management actions, purchase history, and customer support interactions, is collected to improve and optimize our services. Additionally, we collect server usage statistics for internal analysis and service enhancements.

      4. Data is collected in several ways: directly from you when you create an account, make a purchase, or contact us; automatically through server logs, cookies, and analytics tools when you interact with our websites and services; and through third-party integrations like Cloudflare for security or Google reCAPTCHA for bot detection. These third-party tools may collect limited data as described in their respective privacy policies.

      5. LBC Hosting does not collect sensitive personal data, such as information about racial or ethnic origin, political opinions, or health status. Additionally, we do not monitor the content or activity on hosted servers beyond what is necessary to ensure compliance with our terms of service.

    2. Purpose of Data Processing

      1. At LBC Hosting, we process your personal data exclusively for lawful, specific, and necessary purposes to provide, maintain, and improve our game server hosting services. The following outlines the detailed purposes for which we process your data:

      2. We use your personal data to create and manage your user account on our platforms. This includes processing your username for identification purposes and your email address for communication related to account creation, management, and authentication. Your data also facilitates access to our virtual currency system, "Fragments," and enables the purchasing and management of game server hosting services.

      3. Your email address is used to communicate essential service-related information, such as account confirmations, billing details, system updates, maintenance schedules, and responses to your support requests. When you contact our support team, your account and service activity may be reviewed to efficiently resolve issues, provide technical assistance, or address inquiries.

      4. To maintain the integrity and security of our services, we process technical data, such as IP addresses and browser information, to detect and prevent unauthorized access, abuse of our systems, and fraudulent activity. This includes analyzing server logs and monitoring for unusual or suspicious activity that could compromise the security of our systems or other users.

      5. We process personal data to comply with French legal requirements, including those related to financial transactions, tax reporting, and data retention. For example, transaction data is retained as required by law to meet accounting and auditing standards. We also adhere to the General Data Protection Regulation (GDPR) to protect your rights and ensure lawful data processing practices.

      6. Usage data, such as logs of server activity and service interactions, is processed to analyze system performance and identify areas for improvement. This includes optimizing server uptime, enhancing the responsiveness of our platforms, troubleshooting technical issues, and improving the overall user experience.

      7. If you provide explicit consent, we may process your email address and usage preferences to send you marketing communications. This includes promotional offers, updates on new services or features, and company announcements. You have the right to withdraw your consent for marketing communications at any time by updating your preferences or contacting us directly.

      8. We use aggregated and anonymized data to generate internal reports, analyze usage trends, and assess the effectiveness of our services. This information helps us make data-driven decisions to enhance our offerings and tailor services to better meet user needs.

      9. Limited data may be processed through third-party tools and services integrated into our systems, such as Cloudflare for secure content delivery and Google reCAPTCHA for bot prevention. These services collect only the data necessary to perform their respective functions, as detailed in their privacy policies.

      10. We are committed to ensuring that all data processing activities are transparent, fair, and aligned with GDPR principles. Your personal data will not be processed for purposes outside those described in this policy without your explicit consent.

    3. Data Retention Period

      1. LBC Hosting retains personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and contractual obligations. Below is an explanation of how long we retain different categories of data:

      2. We keep account information, such as your username and email address, for as long as your account remains active. If you request account deletion, your data will be securely deleted or anonymized, unless retention is required to comply with legal obligations or to resolve disputes.

      3. Technical data, including IP addresses and logs, is retained for up to one year after its collection. This retention period allows us to investigate security incidents, monitor service abuse, and comply with regulatory requirements.

      4. Transaction data, including payment details and purchase history, is retained for a minimum of six years in accordance with French accounting and tax laws. This ensures compliance with financial recordkeeping obligations and facilitates audits if required.

      5. Usage data, such as server activity logs and statistical records, is retained for up to one year. Aggregated and anonymized data, which cannot be used to identify you, may be retained indefinitely for internal analysis and service optimization.

      6. If you have provided explicit consent for marketing communications, your data will be retained until you withdraw your consent or unsubscribe from such communications.

      7. In cases where specific legal or regulatory obligations require longer retention periods, we will securely store your data for the duration specified by law. Once the retention period expires, your data will be securely deleted or anonymized.

      8. We ensure that personal data is securely stored and processed only for as long as necessary. If you have questions about specific retention periods or wish to exercise your right to deletion, please contact us at contact@lesbrascasses.net.

    4. User Rights

      1. As a user of LBC Hosting's services, you have certain rights regarding your personal data. We are committed to ensuring that these rights are respected and upheld. Below are the key rights you have concerning your personal data:

        1. Right to Access. You have the right to request access to the personal data we hold about you. This includes the ability to obtain a copy of the data, along with details about how and why we process it. If you would like to exercise this right, please contact us at contact@lesbrascasses.net.

        2. Right to Rectification. If you believe that the personal data we hold about you is incorrect or incomplete, you have the right to request that we correct or update it. We will take reasonable steps to ensure that your data is accurate and up to date.

        3. Right to Erasure (Right to be Forgotten). You have the right to request that we delete your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and no other legal grounds exist for processing. However, please note that we may be required to retain certain data for legal, regulatory, or contractual reasons.

        4. Right to Restriction of Processing. You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data, when processing is unlawful, or when you object to the processing but wish to retain the data for legal claims.

        5. Right to Data Portability. You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. You may also request that we transmit your data directly to another service provider, where technically feasible.

        6. Right to Object. You have the right to object to the processing of your personal data, including where we process your data for direct marketing purposes. If you exercise this right, we will stop processing your data for such purposes, unless we can demonstrate compelling legitimate grounds for continuing the processing that override your rights and freedoms.

        7. Right Not to Be Subject to Automated Decisions. You have the right not to be subject to automated decisions, including profiling, that have a legal effect or significantly affect you. LBC Hosting does not engage in automated decision-making that has such consequences, but if this changes in the future, we will inform you and ensure compliance with your rights.

        8. Right to Withdraw Consent. Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. If you wish to withdraw your consent, please contact us at contact@lesbrascasses.net.

        9. Right to Lodge a Complaint with a Supervisory Authority. If you believe that we have not respected your privacy rights or have not handled your personal data in compliance with GDPR, you have the right to lodge a complaint with a data protection supervisory authority. In France, the relevant authority is the Commission Nationale de l'Informatique et des Libertés (CNIL).

        10. To exercise any of these rights, or if you have questions about your personal data, please contact us at contact@lesbrascasses.net. We will respond to your request within the timeframes set out by GDPR.

    5. Third-Party Data Sharing

      1. At LBC Hosting, we respect your privacy and are committed to ensuring that your personal data is not shared with third parties except in specific, limited circumstances. We only share data with third parties when it is necessary to fulfill the purposes outlined in this Privacy Policy or when required by law. Below are the key circumstances in which your data may be shared with third parties:

      2. We may share your personal data with trusted third-party service providers who assist us in delivering our game server hosting services, including payment processing, customer support, and data storage. These third-party providers are required to process your data only for the purposes for which it was shared and in compliance with our data protection standards. Notable service providers include:

        1. Stripe for payment processing (includes processing your payment details).

        2. Cloudflare for content delivery and security services (may process technical data such as IP addresses).

        3. Google reCAPTCHA for bot detection and preventing fraud (may collect information such as IP addresses and browser data).

      3. These service providers are subject to confidentiality agreements and are prohibited from using your data for purposes other than providing the contracted services.

      4. We may be required to disclose your personal data in response to legal obligations, including but not limited to:

        1. Compliance with a subpoena, court order, or other legal process.

        2. Cooperation with law enforcement agencies for the investigation of illegal activities.

        3. Protection of the rights, property, and safety of LBC Hosting, our users, or the public as required or permitted by law.

      5. In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the new owner. We will ensure that any such transfer complies with applicable data protection laws, and we will notify you of any changes to the processing of your data.

      6. We may share your personal data with our affiliates or business partners to offer additional services that may be relevant to you. In such cases, the data will be shared only with your consent and will be governed by the terms of this Privacy Policy.

      7. We may share aggregated, anonymized, or de-identified data with third parties for the purpose of statistical analysis, research, and service improvement. This data does not personally identify you and is not linked to your account.

      8. We do not sell or rent your personal data to third parties for marketing purposes. Any third-party sharing of data will always be conducted in accordance with GDPR requirements and our commitment to safeguarding your privacy.

      9. If you have any questions about third-party data sharing or would like to learn more about our service providers, please contact us at contact@lesbrascasses.net.

    6. Contact Information

      1. If you have any questions, concerns, or requests regarding this Privacy Policy or how we process your personal data, please do not hesitate to contact us. We are committed to ensuring that your privacy rights are respected and that your inquiries are handled promptly.

      2. You can reach us using the following contact details:

        Email: contact@lesbrascasses.net

        Telephone: +33 06 49 49 92 54

      3. For data protection-related inquiries or to exercise your rights under the General Data Protection Regulation (GDPR), please use the email address provided above. We aim to respond to all inquiries within a reasonable timeframe, typically within 30 days, unless further investigation is needed.